Refund policy

ALL SALES FINAL.  ONLY ITEMS DAMAGED DURING SHIPPING OR INCORRECT ITEMS ARE ELIGIBLE FOR RETURN OR EXCHANGE.

To request a return or exchange, email Customer Service via info@charismalabs.com

Returns must be requested within 14 days of your order delivery date.

Customer Service hours are  Monday through Friday, 9 AM to 4 PM CST. All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays.

Return labels are not provided unless your order was incorrect or damaged upon delivery.

Returns or exchanges are not accepted on items that have been washed, worn, or appear to have been damaged by the customer.

Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis.